Return & Replacement Policy
We want you to be completely satisfied with your purchase. This policy explains when and how you can return or replace a product bought from CPU Kart.
Eligibility
You may request a return or replacement within 7 days of delivery. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging with all accessories, cables, and documentation included.
Non-returnable items
- Custom-built or made-to-order systems, unless they arrive defective or damaged.
- Products with physical damage caused after delivery.
- Items missing serial numbers, original packaging, or accessories.
Defective or damaged items
If your product arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and photos or video of the issue. We will arrange a replacement or repair at no additional cost to you.
How to request a return
- Email support@cpukart.com with your order number and reason for the return.
- Our team will review your request and share return instructions.
- Pack the item securely and ship it to the address we provide, or await pickup where available.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
Replacements
If you are approved for a replacement, we will dispatch the replacement unit once the original item is received and inspected, subject to stock availability.
Contact us
For any questions about returns or replacements, contact us at support@cpukart.com.